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Empowering Users in Health and Social Care

Introduction

Better health of individuals and their welfare is an imperative viewpoint in the economy of United Kingdom. Hence it is needed to build up the level of proficiency and effectiveness of the legislations and sector skill standards in the sector of health and social care. The betterment of public health and empowerment can be dealt with as the fundamental pattern for economy of United Kingdom. This department of health and social care attempts to engage each part of the concept and help in their development. Herein this part of the assignment it will be tried to find out all about the present legislations and other relevant rules in the sector of health and social care and the policies which are practiced for enhancing the rights of users of the sector in view of the organisation NHS, UK. (Munn-Giddings, et al, 2013).

Explain how current legislations and sector skill standards influence organisational policies and practices for promoting and maximizing the rights of users of health and social care

Wellbeing of peoples in general level and its effectiveness is the basic item that is needed for the development of economy for any country or state such as United Kingdom. In the country United Kingdom there remains many legislative rules and acts and several other skill standards which influences the organisational policies and which is practiced thoroughly for the promotion and maximization of user’s rights in case of health and social care. One must understand those items properly to learn about the health and social care sector of UK. (NHS, 2017)

Current Legislation

Legislation refers to the laws and rules which are functioned by the legislature of a state or a county or a body of lawmakers for the wellbeing of the ordinary peoples of that state or country. In other sense legislation is a set of laws and acts which need to be implemented to make peoples life easier and systematic. (Peikes, et al, 2009).

Like all other important sectors herein the sector of health and social care there also remains some legislative rules and preconditions. Some of the legislative rules are given below.

Health services and Public Health Act, 1968

Power of Attorney Act, 1971

Children Act, 1989

Disability Discrimination Act, 1995

Data Protection Act, 1998

Human rights Act, 1998

Equality Act, 2010

HSC Act, 2012

Sector Skill Standards

Sector skill standards refers to the standards which are necessary to be implemented to combine all the tasks done in this sector. All these standards are must to be practiced by any health care organisation to ensure the rights of the users. These sector skill standards are need to be implemented in proper ways to protect the rights of the users in true sense (Swan, 2009).

Analyse factors that may affect the achievement of promoting and maximizing the rights of users of health and social care

In describing about health and social care it is urgent to empower the peoples as well as users of this sector to promote and enhance their rights by giving them proper opportunities. There are many factors that affects in achieving the rights of users.

Policies

Policies are the smaller view of legislations. Legislations are applied for a broader area or a whole country, while policies are practiced in between an organisation in any sector such as health and social care. Polices help in enhancing the rights of the service users by concerning them regarding their rights. If one person gets week or ill, he requires better treatment in a health care organisation. But for that, he needs to learn about all the rules and regulations which will assist him in receiving treatment from the care organisation like NHS in UK. The policies are due to these reasons to give users empowerment to receive treatment in a better and ensured way (Swan, 2009).

Procedures

Procedures are meant to assist policies and collect results out of it. These helps to maximize the rights of the care users. Procedures gives the users power to work with their choice and rights. Policies as well as procedures also makes the care workers to provide best services to the users.

Continuing professional development

Professional development refers to the enhancement and maximization of the values which are ethical for the development of the organisational systems. Effective organisational policies and procedures helps to continue the professional development which helps in treating patients more accurately and ultimately increases the fame of the health and social care organisation.

Analyse how communication between care workers and individuals contribute to promoting and maximizing the rights of service users of health and social care services

Methods to overcome differences in communication

It is the primary need to empower the users in the sector of health and social care to promote and maximize their rights. Efficient communication in between care workers and the users assists in the process of promotion and maximization of the user rights. There remains many factors which can help in communicating between care workers and the individuals. The more relationship and communication between care employees and the users will be better, the more the users will get benefit (Tengland, 2007). The use of second language can be helpful in this regard. The organisations can use and utilize the feedback, comments and inspection of the users to solve disputes included in communication difficulties.

Recommendations for improvement

Besides in a care center like NHS in England, has to provide the basics outlined below to promote the user rights and maximize it. Authority like NHS has to assure equal rights to all the users and treatment and to give power to the users to choose their interest.

All these are the viewpoints which ensures better communication between the care workers and the service receivers. A better communication can surely assist in receiving better treatment of the users. And these are the facts that help in gaining those objectives (Street, et al, (2013).

Conclusion

The assignment is regarding the empowerment of the users in a social and health care organisation. For instance here the examples of NHS have been modified. The legislation, policies and procedures help in this regard. It is very important to empowering users in health and social care to give them better treatment and to get better feedback from them.

case study from the health and social care setting to identify the extent to which individuals are at risk of harm

Task 3 Fact Sheet)
KeywordOverview
      Risks from harm   Risks from abuse     From failure to protect    In a health and social care institution, there remain risks of affecting by harmful concerns from the people staying there. Herein the given scenario, the case study of Rotherham scandal has been described. The Roherham scandal is a story of sexual violence which started in late 1980s, targeting the Childs and which continued till 2010. The incident was first columned in the decades of 1990s and it was found due to the investigation of the care holders. The child from care home was used to pick up and they were sexually violated. As a result the United Kingdom government founded Rotherham council to stop the violence immediately. According to the news reports around 14,000 Childs were abused in this scandal and after two years in 2012 the police was able to arrest the culprits behind the scene. A team named ‘Child Sexual Exploitation’ was established in 2012 to investigate the concept properly (BBC News, 2017). This incident is a proof of sexual assault that took place in England. Though the problem has been solved by the handling of police, but there remain risks of harm here in this case. There is a vast risks of harm and abuse (Mirror, 2017).      
        Effective management of risks   Leadership style     Assessing and recording risks   National service standards  the effectiveness of policies, procedures and managerial approach within a health or social care setting for promoting the management of risks
In discussing about health and social care it is very important to learn about management of risks inside an organisation to understand the effectiveness of policies and procedures. A health or social care organisations must follow and maintain the following items to ensure the residents security from things that may cause any harm. Effective management of risks: In a health and social care organisation, if the organisation can provide better security and safety to the persons coming here, people will be inspired to go there with their problems. It is an important issue in managing risks.Leadership style: If a health or social care center takes one’s problem with the highest priority, and if the care home works in due time or budgeted time, the users will go there for solving their social or health related issues. All these depends on the perfect leadership style in a health and social care organisation.Assessing and recording risks: To assess and record organisational efficiency is too much important. The term promotes risk management in health and social care institutions.National service standards: For the proper management of risk in a health or social care organisation, the organisation can manage or maintain some rules and regulations according to the national service standards and practice them for the security of the care workers and safety of the users (Lee, 2017).  
4.1 Review current legislation, codes of practice and policy that apply to the handling of medication
This has been an important concern for the users of health and social care to get proper medication. Hence for this reason, the government of United Kingdom has made some rules and regulations and legislative polices to support the users in right manner to get appropriate medication. Those articles are detailed below. Ordering and maintaining: Public health act was implemented in the year of 1968 to order and maintain the health and social care organisations. The act inspires the care homes to improve their service quality and also ensures the users of health and social care to have a better service from the care centers (Raffensperger, et al, 1999). Medicines act was acted in the year of 1968 to guide the doctors, surgeons, nurses and all other medical members to manage and administer their activities. Handling of medication: The health and safety at work act of 1974 guarantees safety and security of public health in case of handling of medication (Nutt, et al., 2013). Human Rights Act was passed in the UK legislations in 1998. The role of this act is to assure the best service available in a care center for the users and patients. Disposal: The misuse of drugs act was enacted in the year 2001 to prevent disposal and protect the abuse and misuse of drugs and medicines and formed some rules and regulations which will be discussed in the later part of this assignment. Recording: In analyzing data protection act is acted to protect the necessary data and information of the users from any health and social care organisation from getting hacked or stolen. It was outlined in 2010 (Howes and Wells, 2014).   Storage: Equality act which is a guarantee for all the users of health and social care to have an equal service to all of them is in act from 2010 and the act is too much interactive for all the users of the department. From the scenario given it is evident that, In Rainbow care home, the staffs have provided wrong medication in the cases of some patients admitted there.  There remains various laws and acts for handling medication which have already detailed above. If these were implemented properly the things would be better enough and there would be no chance of wrong medication. Hence, implementation of rules, regulations and legislation in more accurate and justified manner is ethical.
4.2 Evaluate the effectiveness of policies and procedures within a health and social care setting for administering medication
Policies and procedures are to control, monitor and supervise all the activities in any organisation in a proper balanced way. All the policies and procedures helps in management procedure of an organisation and helps to run it smoothly, better than the previous times. National standards: The policies and procedures says to supply drugs to the licensed peoples and that can be sold based on the prescription of a registered doctor. The amount of dose and total number should be clearly expressed and more are the effectiveness of policies and procedures within a health and social care organisation.   The policies are to make peoples life easier by guiding them and helping them in getting assistance from any medical center or health and social care organisation (World Health Organization, 2017). There are many policies in every health and social care organisation such as Rainbow Care Home and all these are very much important to lead daily life in a systematic approach. Standard for medication: As there is a report that the employees have given wrong medication to the care users, so, implementation of policies and procedures are need to be more accurate herein this case.  To ensure better treatment from the care homes like Rainbow, there remains no other alternative except the proper evaluation of Ethical issues: policies as well as procedures. Thereby the importance of policies and procedures are too much (Glasby, 2017).

References

  1. Nhs (2017). NHS Choices Home Page. [online] Available at: https://www.nhs.uk/pages/home.aspx [Accessed 06 Dec. 2017].
  2. Munn-Giddings, et al, (2013). A handbook for action research in health and social care. Routledge.
  3. Aveyard, H., (2014). Doing a literature review in health and social care: A practical guide. McGraw-Hill Education (UK).
  4. Peikes, et al, (2009). Effects of care coordination on hospitalization, quality of care, and health care expenditures among Medicare beneficiaries: 15 randomized trials. Jama301(6), pp.603-618.
  5. Bartlett, and Coulson., (2011). An investigation into the empowerment effects of using online support groups and how this affects health professional/patient communication. Patient education and counseling83(1), pp.113-119.
  6. Tengland, P.A., (2007). Empowerment: A goal or a means for health promotion?. Medicine, Health Care and Philosophy, 10(2), p.197.
  7. Mowat, H., (2008). The potential for efficacy of healthcare chaplaincy and spiritual care provision in the NHS (UK). NHS Yorkshire and the Humber.
  8. Secretary of State for Health ed., (2008). High quality care for all: NHS next stage review final report (Vol. 7432). The Stationery Office.
  9. Swan, M., (2009). Emerging patient-driven health care models: an examination of health social networks, consumer personalized medicine and quantified self-tracking. International journal of environmental research and public health6(2), pp.492-525.
  10. Street, et al, (2013). Health promotion and interactive technology: Theoretical applications and future directions. Routledge.
  11. Raffensperger, et al., (1999). Protecting public health and the environment: implementing the precautionary principle. Island Press.
  12. Nutt, et al., (2013). Effects of Schedule I drug laws on neuroscience research and treatment innovation. Nature Reviews Neuroscience14(8), pp.577-585.
  13. Howes, and Wells, (2014). Data Protection Policy. Policy, 2016.
  14. World Health Organization (WHO), (2017). Obesity and Overweight factsheet from the WHO. Health.
  15. Glasby, J., (2017). Understanding health and social care. Policy Press.
  16. BBC News. (2017). The history of a child abuse scandal. [online] Available at: http://www.bbc.com/news/uk-england-south-yorkshire-28934963 [Accessed 05 Dec. 2017].
  17. Mirror. (2017). Rotherham child abuse scandal – Latest news updates, pictures, video, reaction – Mirror Online. [online] Available at: http://www.mirror.co.uk/all-about/rotherham-child-abuse-scandal [Accessed 04 Dec. 2017].
  18. Lee, D., (2017). HEALTHQUAL: a multi-item scale for assessing healthcare service quality. Service Business11(3), pp.491-516.
  19. Centers for Disease Control and Prevention, (2015). USA. Classification of Diseases, Functioning, and Disability.[Электронный ресурс]: http://www. cdc. gov/nchs/icd/icd10cm. htm (дата обращения: 20.09. 2014).
  20. Cqc. (2017). Rainbow Homecare Limited. [online] Available at: http://www.cqc.org.uk/provider/1-235067202 [Accessed 29 Nov. 2017].

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